Wednesday, June 17, 2015

‘Don’t Make Me Feel Stupid’ – A User by Liam Westley

The first keynote where the speaker is blasting some music (New Model Army – Stupid Questions) while waiting for the seminar to begin. I have design some UI in my life however I have not giving much thought to UX which I why I chose to attend this seminar.

The presentation is somewhat abstract with real world examples describing the points that Mr. Westley wants to make, which is really nice but quite hard to properly relay in a hurried blog post. I will try to capture the main points in a bullet list below:
  • Allow users to use multiple paths
    • If there is no way for the user to achieve a goal they want, the user will find a way.
  • Don’t ask users unnecessary questions
    • If you cannot fulfill a user answers then don’t give the user the possibility to answer the questions in that way.
  • Don’t supply to much information
    • Too many confirmation dialogs trigger auto acceptance
    • Be careful with ‘geeky’ terminology with the information presented to the user.
  • Too little information
    • Too little information causes people to navigate further through an application, or forces people to think.
  • Consistency
    • Don’t make UX changes on each release.
    • Ctrl+F in Outlook forwards the e-mail instead of search (lol).
    • Being consistent to the application or the platform is not cut in stone, this must judge carefully.
  • Surprise your user
    • Help the user to make the right decision or correct the input for the user.
  • Get friendly with your designer
    • Simplifies communication.
    • Developers should question design decisions.

This was a very nice seminar, but not particularly information dense.




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